Refund and Cancellation Policy

Last updated: September 2026

14-day money-back guarantee. If you are not satisfied with PrivConvert for any reason, email [email protected] within 14 days of your purchase for a full refund. No questions asked.

For monthly subscriptions, this applies within 14 days of your most recent renewal.

What this policy covers

This policy covers paid API plans. The conversion tools on the website are free to use without an account and without payment.

Cancelling your subscription

You can cancel at any time through the Paddle buyer portal, using the link in your order confirmation email, or by emailing [email protected]. There is no cancellation fee.

Cancellation takes effect at the end of your current billing period, and you will not be charged again after that. Your API key keeps working and your monthly quota stays available until that period ends.

How purchases and refunds are processed

topriv sells PrivConvert subscriptions through Paddle, which acts as the merchant of record. Paddle appears as the seller on your card or bank statement, calculates and remits any tax due in your jurisdiction, and issues your invoice. We never receive or store your card details.

Refunds are issued by Paddle to your original payment method, normally within 14 days of approval.

This does not affect your statutory rights.

Contact

Email [email protected] with the address on your account and your order number, if you have it. A person reads that inbox.